Coronavirus Delivery Updates

Claims For Insurance – Now 60 Days – Friday 15 May, 2020

We have had a meeting with Royal Mail today regarding claiming insurance for parcels that have not arrived to their destination within the recommended service time. We have been advised many countries are experiencing extraordinary delays. Heathrow Airport also has a back log of parcels that are waiting to depart but due to the lack of planes flying it can take over a week for items to leave the UK. In light of this we will no longer be accepting requests to open a claim for insurance until 60 days after dispatch.

Please only select DPD if you are home to take delivery of your parcel. This is for UK and the EU. All collection and deliveries are working as normal but we may experience some delays. “Pick up shop” is not currently available when you receive your tracking number via text or email.

Royal Mail Coronavirus Update – Tuesday 31 March, 2020

Temporary removal of Estimated Delivery Window:

As of Monday 30 March, we have removed the estimated delivery window from our services. We have been monitoring this and given the resourcing issues we currently have within some of our units, we feel unable to accurately predict the delivery window and as such have removed this for the time being.

International Services Country Suspensions

· We are working every day with our airline and in country partners across the globe to maintain services. The rapidly changing nature of the impact of Coronavirus means access to countries is changing and the global picture can vary day to day.
· Most major export routes remain open and Royal Mail is continuing to accept, process and transport mail out of the UK for delivery across the globe. Most Royal Mail services, including to the USA and many other countries remain operational.
· A lack of available air transport to a growing number of countries as authorities restrict the movement of people across borders. In some cases, there is also a suspension of in country postal operations.
· As a result we currently have service suspensions in place for 43 countries. The suspensions cover all RM services to these countries and will remain in place until further notice or until we are able to move mail into countries for onward delivery.

The countries are currently affected from 27 March:

Albania
India
South Korea
Armenia
Jamaica
Sri Lanka
Bermuda
Kuwait
St Kitts and Nevis
Barbados
Lebanon
St Lucia
Bosnia
Macedonia
St Vincent and the Grenadines
Caribbean Islands (BVI)
Mauritania
Taiwan
Caribbean Islands – Dominican Republic
Moldova
Tanzania (DAR)
Caribbean Islands –Haiti
Montenegro
Tunisia
Cayman Islands
Nepal
Turks & Caicos
Cuba
New Zealand
Ukraine
Djibouti
Peru
United Arab Emirates (UAE)
Ecuador
Philippines
Venezuela
French Polynesia
Russia
Zimbabwe
Grenada
Samoa

Guyana
South Africa

Our advice to Customers:

· We strongly recommending that you do not send items to these countries for the time being. We at Royal Mail are removing these destinations as options on our own shipping systems.
· Items for these destinations already posted will be processed or held, dependent on the availability of outlets to countries.
· We continue to update as the situation changes and this remains fluid.

Update 24th March: Warehouse shipping orders as normal.

Royal Mail Coronavirus Update – Thursday 19 March, 2020

Royal Mail Overnight parcels will now no longer be guaranteed by 1pm due to the current Coronavirus crisis. Any changes will be updated on this news page.

From Royal Mail
“We have been working alongside government guidelines and introduced some temporary changes to our operational delivery procedures and collecting of items from a Customer Service Point with regards to customer’s `signing’ to receive their parcels.

The safety, health and wellbeing of our employees, members of the public and the communities in which we operate is paramount. Some elements of public health guidance may change in the coming weeks. We may be required to temporarily update some of our policies and practices. One such change implemented on Saturday are amendments to our Operational Delivery processes for the delivery of any parcels which cannot be posted through a letter box or that requires a signature. This will affect the delivery of 1st and 2nd class parcels and Signed for items, Royal Mail Tracked 24 and 48 items, Special Delivery Guaranteed and Age Verification items. We will no longer be asking customers for signatures, or handing the parcels across to them. Instead, our postmen and women will be practising social distancing, waiting to confirm customers retrieve their parcels from the doorstep securely, and entering alternative confirmation details into PDAs themselves, instead of handing devices and parcels to customers.

Here are our official guidelines on Signing for and receiving items
In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.

Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person the item is addressed to.

We also have full details on our website under; www.royalmail.com/coronavirus I would recommend that you refer to this link over the coming days/weeks because any updates/changes will be posted on here first.

International Delivery
In terms of International delivery, I have copied a table of the current impact for International Deliveries below and hope this is of help to you.

Destination
Latest Update (16 March)
Iran
Effective from 09/03/20: Our carrier temporary suspended flights between Europe and Iran at short notice, but these resumed on Thursday 12 March. Mail can now be accepted but delivery delays of 2-3 days are expected.
Italy
Effective from 10/03/20: Our air carrier has cancelled all flights to Italy until further notice. In order to keep mail to Italy moving we’ll be using the road network, which will result in an additional 24-48 hours transit time. There are also delivery delays on the ground.
Kuwait
Effective from 12/03/20: Our carrier has temporarily suspended flights to Kuwait until further notice. As a result, any posted mail will be held while we await for service to resume. Delivery delays can be expected until flights resume.
USA
Effective from 12/03/20: We have been operating a normal service to the USA following the partial EU travel ban announcement on 11 March by Donald Trump. However, this has now been extended to include passengers from the UK. Whilst this ban does not include freight, we use passenger aircraft to transport mail to the USA. We are urgently talking to partners to assess the impact and will advise of any changes as soon as we can.
Saudi Arabia
Effective from 13/03/20: Saudi Post has advised to minimize the spread of COVID-19 and under requirements of the government of Saudi Arabia, all letter-post, parcel-post and EMS items requiring a signature on delivery will be delivered to customers indirectly. It won’t be mandatory for Saudi Post to provide written proof of delivery, delivery confirmation will be based on a code sent to the addressee’s mobile phone.
China
Effective from January 2020: As a result of reduced air capacity and emergency delivery procedures being taken to contain the virus on the ground in China, it is inevitable that customers sending items to China will experience delays to delivery. China Post are contacting the recipient by phone, before delivery, to agree a delivery preference. As result of this process, delays are to be expected for inbound international mail to China.

South Korea, Taiwan and Japan

Effective from March 2020: We continue to accept items bound for these destinations, however customers should expect delivery delays as air connections to these countries are reduced which is limiting access to these countries. We are seeking alternative solutions to maintain our service.

The impact on mail services in other countries affected by Coronavirus outbreaks can be found on our www.royalmail.com/internationalupdates”

Please query any other destinations with us or review our website for updates.